At Nightmare Trip, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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The item must be returned in its original packaging with all included accessories, tags, and documentation (if applicable).
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Proof of purchase or your order number is required.
We reserve the right to refuse returns that do not meet these conditions.
Restocking Fee
All eligible returns are subject to a 15% restocking fee, which will be deducted from your refund amount. This fee helps cover the costs associated with processing, inspecting, and restocking returned merchandise.
The restocking fee does not apply if:
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Your item arrived damaged.
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You received a defective product.
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You received the wrong item due to our error.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number.
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A description of the issue.
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Clear photos of the damaged or incorrect item and its packaging.
After reviewing your claim, we will provide a replacement or a full refund at no additional cost to you. No restocking fee will be charged for approved damaged or defective item claims.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
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Products showing signs of use, alteration, or damage caused after delivery
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If your return is approved, your refund (less the applicable 15% restocking fee, if any) will be processed to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions about this Refund Policy or need assistance with a return, please contact our customer support team through the contact information provided on our website.